Tel you 24-Hour Complaints Call Center Here’s How to Contact It
Telkom’s 24-hour complaints call center is indeed very important for consumers. Its existence facilitates various types of complaints. In addition, consumers may also ask some questions to clarify the service to be obtained. But in fact, the service is not entirely useful.
Some consumers do not use it when they experience problems. In fact, these consumers also feel annoyed when the problem is felt. However, ignoring how to contact CS becomes a big problem. Often some people feel embarrassed when they are going to contact him. It is necessary to know that the path of thinking is completely wrong.
Don’t let the facility in the form of a 24-hour Telkom complaint call center dissipate. If that happens, you’ll actually be at a disadvantage. The perceived confusion was finally not completed even though the confusion had to disappear instantly when contacting the call center. Therefore, let’s find out an idea of the call center.
Sir af Aktar Dwar Telkom Call Center
Call center is one of the services provided by Telkom to its customers. With this service, it is hoped that consumers can be facilitated in completing various types of activities. When you wish to contact him, you can choose a time at any time. That’s because, his CS is available for 24 hours.
However, there is a difference when contacting Telkom’s complaints call center 24 hours during working hours with other hours. When the call center is contacted during working time, the number of CS available is very large. With so much CS, each question is answered for faster.
Different things will be felt if communication with the CS takes place in other hours. At that hour, there are fewer CS available. With this amount, it takes a little longer for the phone to be picked up. However, time is not as long as imagined.
You only need to wait a while until Telkom’s 24-hour complaints call center is ready to serve. Another question that consumers often ask related to this call centre is cost-related. Some people wonder if the cost of contacting the call venter is free or charged.
Here it is stressed that the call center call sets the rate. The tariff itself is according to the supplier used. The more expensive the supplier sets, the more expensive a fee will also become. In addition to using a smartphone, the contact of the call center can also be done via the landline.
When you contact him with the landline, the cost is also by landline. Of course, these costs are obviously cheaper compared to using a provider. Therefore, it is highly recommended to use a landline when contacting the complaints call center tel you 24 hours.
Contact Telkom Call Center via Phone
The easiest way to contact Telkom’s call center is to use a phone. As explained, CS can be contacted via smartphone or landline. But please know that the numbers you use are different. When using a smartphone, you need to call 021-147.
Before calling directly, make sure electronic credit is available. There is no minimum amount of credit when you want to call. However, make sure the credit is not less than 25 thousand. This amount can make communication flexibility achieved. this avoids keeping the phone from breaking halfway through.
If interrupted, communication must take place from the beginning. If the credit is confirmed to be enough, directly call the number via smartphone. When he finishes performing, there will be a help service that explains the choice of features at the Telkom complaints call center 24 hours. To shorten the time, select the number 1.
With the choice of number, the service will change immediately to the Indonesian. After selecting the number 1, select the number 2. There, you will be immediately directed to communicate directly with CS. This is because, the number 2 itself is indeed dedicated to complaints in the form of interference.
From there, wait until you connect to CS and you can immediately submit personal complaints. If you use a landline, the number is 147. When telkom’s 24-hour complaint call center is contacted via the landline, the method is slightly different from using a smartphone.
This is because, there will be no choice of numbers such as when using a smartphone. Contact via the landline will make you immediately direct to CS. The only time requirement is when waiting for the availability of CS.
Contact with him can also be made via social media
The main problem when contacting Telkom’s 24-hour complaint call center lies in the cost. There are several conditions where you need to contact it when the credit stock is not there and the landline is not owned. If this problem is experienced, contact via social media can be an option.
There are two social media used by Telkom. Both social media include Twitter and Facebook. If you look at the ease of contacting, it would be better to contact via twitter. To contact him, first prepare your personal indihome number.
This is because, the number will later be requested. If you are ready, log in to your personal Twitter account and follow Telkom’s official Twitter account. The account itself uses the @Telkom hand care with features like most official accounts. To contact him, you can die or name.
Essentially, include the number of indihome that is personally owned along with the complaint being experienced. In fact, instead of using references, it would be better to contact him via DM. Wait until you get an answer directly from Telkom. This waiting time does not exceed 24 hours.
Usually after being answered, Telkom immediately solves the problem. The provision of complaints can also be done via Facebook messenger. The way you contact himself is quite similar to when using twitter. First, you need to log in to your personal Facebook account.
Then, look for a Telkom care account and send a message via a Facebook messenger. In the message, details of the problem along with a personal number of indihome are required. Nor is the waiting time more than 24 hours. Since he did not get a direct answer such as via phone, patience was obviously necessary when contacting him.
Contact Call Center When You Experience This Problem
There are several problems that make consumers obliged to contact Telkom’s 24-hour complaint call centre. But among these problems, one of the most important conditions is when there is signal interference. Telkom itself is the largest sign service provider in Indonesia.
If the signal is problematic, you as a consumer will obviously be harmed. In addition, you are also requested to contact the call center when telkom devices installed at home are damaged. If the equipment is damaged, all services certainly cannot be used. This is very detrimental to those of you who have actually paid.
In addition, you should also contact the call centre if there are questions about services that are not yet understood. It is necessary to know that the existence of CS will not only help solve a wide variety of problems. The CS also serves to assist consumers in clarifying knowledge about the services achieved.
It does not leave you feeling disadvantaged due to the service that is not as desired. If this happens, the real fault is with you. if you would like to contact the call center, the problem must be solved. After all, contacting Telkom’s 24-hour complaint call center is technically very easy.