How to use live tax features: Mocipay

24-hour tax call center, tax live chat used

All the conveniences due to technological advances have now dealt with all layers of the order of human life, including in the field of taxation. The 24-hour tax call centre uses live tax chat, now there to help taxpayers manage complaints and consultations.

The tax call center service in Indonesia is beyond being recognized as Kring Pajak. Kring Pajak has proven that he increases the openness of DGT by providing tax information to the entire community.

This form of service has also gained a lot of trust from the public and still depends on when to have various questions about taxes. They also don’t feel concerned about the information they get or the personal information they provide.

Indeed, Kring Pajak is an official service under the auspis of the Office of Information and Complaints of Services (KLIP) of the Director General of Taxes. So, judging by all aspects of this service, there is no need to doubt its validity.  You can freely discuss your tax issue with the duty officer.

You can raise a variety of topics  and issues, from various taxes to illegal levers. The agent will provide you with answers and solutions to your tax problems. In addition, Kring Pajak also serves your  tax calculations accurately and accurately.

In fact, this service can help you in your tax administration process. In addition , 24-hour tax call centers using tax live chat are accessible from anyone, of course, this will facilitate all tax matters in Indonesia.

Live tax  features

One of the menus provided by Ring Pajak is the live chat feature. This live chat feature is a tool made by DGT and has provided a lot of innovation effects. Because this feature is very useful for the community by submitting all complaints very easily.

Unlike the complaint website which takes a long time to respond to messages from the public, this live chat feature can respond immediately on the spot.  The fact is that  you can send all complaints and questions to this feature and you will get a response directly from the agent who is online.

The time to make your complaints and questions will not be long, as the live chat feature uses real-time technology like the feature to send messages on social media.   The presence of this feature is certainly very useful for urgent communication between customers and agents.

Because when the problem is urgent, customers will not be able to wait. With the existence of a 24-hour tax call center using this live tax chat , this also makes taxpayers reluctant to pay this mandatory without having to be harassed.

The live chat tax feature itself is actually inspired by similar features provided by start-ups and large websites. The graphic design that is comfortable with the eye and its ease of use makes the main choice feature compared to other types of services.

How to use live tax features

The use of the live chat tax feature is very unlikely and can be used by anyone.  You can take advantage of this feature to ask questions about tax rules, pajama rates, and other complaints.  The following is step by step how to use the live chat feature:

  1. Visit website

The first step you  need to take to access the tax call center 24 hours a day using the tax live chat is to open the  pajak.go.i d website.  You can click on the box.

  1. Kontakte Kring Pajak Whatsapp Nimewo

During the COVID-19 pandemic, all tax services were interrupted.  This is because all direct services at the tax office are very limited, and even closed due to health protocol policies.

Although there is already a Kring Pajak service in call centers, online websites and live chat, all these features are unable to meet all the tax needs of the Indonesian population. Asa solution, DGT launched the Pajak King service via Whatsapp.

The service using one of these waste apps has a longer duration and has proven to be very useful in meeting tax needs in Indonesia. This WhatsApp service is also included in DGT’s live chat feature category.

  1. Operation tan

To get real-time answers, you need to pay attention to the opening hours of the service. Although it is expected to be able to serve 24 hours, it does not fully provide service for 24 hours.

Because the opening hours of 24-hour tax call centers use tax live chat on the website only from 8 am to 4 pm. While the service via WhatsApp is only from 8 am to 8 pm.

Outside of these hours, you can stillsend questions and complaints, but you will answer them during the uptime. Apart from all this, you will always get an answer to all the questions asked.

  1. Immerse yourself in identity

Filling in  your  identity is an important aspect when starting a live chat, whether through the website or via WhatsApp. The reason for this is that this identity is very important to keep track of the information you can questionnaire.

On the website, a column to fill in personal data is usually provided. Meanwhile, if you are using Whatsapp, you need to type in your personal data from the newly prepared format.

  1. Start a discussion

When an agent is ready to serve you, they will respond to the personal data message. When this happens, you can immediately increase your complaints with anything you want to say.

Benefits using the Tax Feature Live Chat

In practice,  the 24-hour  appalachite features using tax live chat have many advantages and are very useful compared to other types of Tax Kring services.

  1. More profitable

The on-line tax function has proven to be more cost-effective compared to tax call centre services using a telephone line. This is certainly because live chat uses the internet to access it, while phones require quite high credit charges.

  1. pi vit

Agents’ responses when they servelive chat faster if they usually mean complaints through the website. Due to its real-time nature, so when there are questions from the taxpayer, the officer will answer them immediately.

  1. Can you do while doing other activities

Although  contacting the tax call center   via a phone line will get a faster response, you need to be in a state of readiness and concentration.

Unlike the case of the 24-hour call center feature, use tax live chat. In addition to getting a quick response, you can also do other activities. Because the system is only in the form of sending messages.

Shadow Shadow Live Chat Feature

The live tax chat included in the Tax Kring service is an official service created by the General Manager of Taxes. The legal basis for this feature is the term of the Director General of Taxes: PER-02/PJ/2014 and PER-22/PJ/2014. Based on this, the live chat tax feature is legal.

24-hour tax call centers using tax live chat, is a very useful service and helps many people take care of all their tax needs.

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