Garuda Indonesia Call Center 24 hours Ready to receive complaints from passengers
Garuda Indonesia’s 24-hour call center is a great service for one of Indonesia’s largest airlines. A very wide market share is one of the reasons why this company implements the best service for its customers. Because customer convenience is one of the main goals of Garuda Indonesia.
In addition, the airline is also very concerned about every detail concerning the services it provides to passengers. For example, in terms of providing food or snacks to passengers. They pay great attention to the quality of their food and beverages, so they decided to cooperate with several suppliers, who were guaranteed the best quality and quality.
Therefore, it aims to minimize customer complaints and negative impressions through the Garuda Indonesia call center in terms of availability within 24 hours. From the reservation of tickets that potential travelers can do at any time, this call center is very important. This is all for the convenience and positive impressions of passengers of this airline.
Already stamped as one of Indonesia’s number one airline, Garuda is very careful about everything. Because if a mistake alone can damage their reputation in the hearts and eyes of travelers or the general public. Since they have any views on Garuda, they must all be high-class.
This 24-hour Garuda Indonesia call center is designed for potential travelers and regular customers. The airline does not want to lose its market share simply because of their poor service in the eyes of customers. Therefore, as an aeronautical services company, they will inevitably have to offer everything they do best.
Existing customer complaints
Due to the large number of passengers who can be regular customers of this airline, so if this company is wrong in serving its customers or the quality will fall, even if it is only a little, it will be very pronounced. Because they have become loyal customers and they understand very well the services they have received. So it is really necessary to pay attention to quality.
While they have done their best to implement high-end services by providing a 24-hour Garuda Indonesia call center, there are still travelers or customers who feel they are not being served well. So they make complaints to this company through the call center function, which is very useful for them when making a complaint.
The complaints of these customers are very diverse. There are those who are dissatisfied with the service of the company’s employees. Then there are those who are dissatisfied with issues related to aircraft facilities. Because once they have paid for the ticket, it means that they already believe in Garuda and want to get the best service according to the price.
The worst complaints are received through the Garuda Indonesia call centre within 24 hours of air services, namely in the event of a delay in the flight schedule. Although the delay was due to the main factor, which was bad weather. When a flight takes place, it actually endangers the lives of those on the plane. However, passengers sometimes do not accept it for various reasons.
Purpose of call center services
Realizing that the company still sometimes has shortcomings in the provision of aviation services, this call center service was created. With this service, it is hoped that it will be able to convey the wishes and input of passengers to the company. Because it is impossible if the company asks customers one by one.
However, the company prefers to offer a 24-hour Garuda Indonesia call center service so that passengers and regular customers of this airline can independently complain to Garuda. In addition, Garuda also has hope that its passengers will always provide input and criticism that can build this business.
So any complaints from regular customers or garuda passengers can serve as material for assessing the performance of this company. When assessing the shortcomings of the company, the quality of service is improved, which allows regular customers to make themselves more comfortable so that there is no harm to both parties as the service provider and the user of the service.
This 24-hour Garuda Indonesia call center is also able to feel travelers close to the company. Because they can contact him at any time and at any time. This call center is indeed available for 24 hours, so if you would like to make complaints and communicate concerns about garuda services, you can contact 0804-180-7807.
Types of call centers used
Every company must have a call center service to accommodate everything related to customers. But note that the call center has several types. So, receiving complaints even when conducting marketing activities has its own designation for this call center.
The first is inbound. Garuda Indonesia’s 24-hour call center type is designed to be used and acts as the receiver of everything related to complaints and complaints from customers or air passengers. So the employees who are placed in this position are usually those who have a good listener and patient who deal with all the negative comments from customers.
Although the second type of call center is outgoing, having an understanding or acting as a medium of marketing. So when a company calls you to offer all of its products, it means an outbound type of call center. For this position, there are usually its employees who know how to negotiate and present everything related to the company’s products.
So basically, the 24-hour Garuda Indonesia call center has its own function. As an inbond to accommodate suggestions and criticisms from customers and customer service. They then use an outbound call center type that meets their respective goals to market all of Garuda’s products and benefits.
y angcharacteristics The call center should have
Indeed, a person in charge and acting as a call center must have several important qualities. The absolute feature that a call center must have is to be patient. They need to be patient in receiving various complaints, even up to ridicule of customers. And this is common and comes out of the mouth of dissatisfied customers.
Then take care. The call center must have a high level of concern about customer complaints. Finally, the 24-hour Garuda Indonesia call center should have good listening. Because if a customerhas complained about a company’s service, the call center needs to listen to it as best as possible so that it can then be transmitted to the company’s interior.
In principle, the presence of a call center service in the company is very important for marketing products and receiving all customer complaints. So the company will correctly understand the weaknesses that it needs to correct. The 24-hour Garuda Indonesia call center is one of the best services that Garuda Indonesia offers to its customers.