Then Where is manual call center redirected? : IDLIX

Learn more about Air Asia Call Center transfer to handle complaints

The Air Asia call center is the key to  solving various problems. Through this call center, you can find various information and instructions on things and all the necessary flight problems. In fact, sometimes obstacles can arise during flight .

This call center is essentially designed to make it easier for customers to report or communicate different things quickly and practically without visiting the airline’s office directly. No matter where you are and at any time, you can easily contact AirAsia.

In essence, AirAsia itself is a kind of airline that originates in Malaysia. This airline is already able to carry passengers with travel routes from all over the world, such as continental Asia, Australia and even Europe. The office about the airline itself is widespread in many countries, including Indonesia.

However, as times and technology evolve much more sophisticatedly, AirAsia is increasingly providing convenience to its customers, including communication and reporting services. Therefore, at the moment, AirAsia does not manually use asian air call centers , but rather points in the direction of online.

Then Where is manual call center redirected?

If in the past all customers could contact AirAsia and AirAsia Flight X flights from Monday to Sunday, now AirAsia airlines no longer use the manual service for their customers. AirAsia transferred all kinds of complaints and communications to the more sophisticated complaints.

This  more sophisticated Air Asia call center service certainly  uses a more automated online system, where it is easier to access everyone, it is even easier to find the answer you want without waiting long enough. This service is called AirAsia Live or automated chat.

Not only through the automatic chat to get in touch with the airline  , you can also take advantage of various other social media platforms. For example, you can contact the airline through the official AirAsia account through a direct Twitter message or Facebook Messenger. Definitely quite accessible, right?

Another air comfort call center you  can contact AirAsia is to traditionally chat through the AirAsia official website. Of course, although officials are not directly involved, communication services with the airline are still easily accessible and  can still help.

Learn more about Airasia AVA Live Chat

As we explained earlier, one way to connect with customers is through live chat or chat media. AirAsia itself named the AirAsia Virtual Allstar method, or AVA Live chat, which is easily accessible.

Live chat, which is a  replacement for Air Asia’s call center, is in the form of an artificial intelligence (AI)-equipped virtual assistant that simulates live chats. When you use it, you won’t interact directly with a team or employee, but a chatbot will handle it, which will respond automatically.

Although it answers   automatically  , you don’t have to worry because the answers given by the live chat will remain of high quality and satisfying as long as the included questions  are asked in common and general questions. These mediums have also mastered about 11 languages that have made it easier for you.

You don’t have to get confused about communicating through this medium, even though the airline comes from abroad. Because the technology used in live chat will certainly delve into  the language used.   You can also feel another advantage, namely the unlimited time to contact the airline.

If in the past, when you still used the Air Asia call center manually  , you could only communicate between 06.00 and 22.00, you have no time limit here. This live chat service is valid every day and every time because it does not employ any employees in this section. Easy, right?

How to Access AirAsia Chat’s AVA Live in Practice

It is very easy to access the AVA live chat. All you need is a stable internet connection and device device. After that, you can visit the official website of airAsia. Go to the support page there. After logging in, you will find the live chat icon in the lower left corner.

Click on the call center button in Asia in the form of live chat and you will be instantly connected to the live chat. If you want to make it easier to access live chat, you can also download  the AirAsia service app on your mobile phone. The live chat service is also available here.

Not only through the website, the mobile app, Facebook, and Twitter, AirAsia recently plans to further expand this chatbot service, which is also available on Whatshapp and WeChat. Both are very close to the user, so it will definitely be easier to access.

You can choose which platform you want to contact AirAsia with if you experience issues or various other issues. Although instant and sophisticated, you can still make manual calls with the team, but this usually goes through a fairly long process.

Whatcan help you with live chat?

It was previously explained, since it does not use the services of the staff in the  latest  Air Asia call center service  , the answers given by the chatbot are general and depend on frequently asked questions. Therefore, you also need to understand what exactly can be answered through live chat.

You can request things through live chat, including bookings and ticket changes, how to buy luggage, information about flight status, information about your airAsia promotional question, and even how to buy onboard food.   You can also choose a seat through this live chat.

Through this live chat, you as a passenger can request a refund when you cancel a flight. You can also find the latest information about AirAsia airlines here   . Everything is very complete and suitable for making it easier for you when using the flight service.

Another  thing  you should pay attention to, however, is how to ask. Since you’re not talking to a real person, you can’t ask a question for too long. Usually, you only need to enter keywords to get information from what you want to know.

For example, in this case, wanting to know about logging in, you can just write a check in the  keyword in the live chat  used  . You will get an answer later, and after that you just need to follow the process. It’s pretty simple and straightforward, yes!

If using this live chat service still can’t provide satisfaction  ,  you can still contact the airasia airline staff directly, even though it takes a lot of time. The bottom line is that even if you  no longer use an Air Asian handheld call center, it will still  be easier for you to communicate with the airline.

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