Tokopedia Call Center, our special attentionto customers
The Tokopedia Call Center is designed for the convenience of customers both as sellers and as buyers and service users. As one of indonesia’s big companies, of course, many important things should be considered in detail. This includes focusing on customers to make it more comfortable to work together or use our business services.
Tokopedia is considered a big company with a smooth journey without obstacles until it is as big as it is today. In fact, there are many steep ways we can walk , but we are still enthusiastic about understanding dreams. Innovations are constantly being carried out to improve best service, expand the nature of the business and maximize existing opportunities.
Knowing the history of our trip is very interesting and currently runs a variety of companies. Tokopedia call center services are also available, making it easier for customers to submit complaints or issues or find guidance. And there is a live chat service available in its own terms and conditions, explained below.
The Story of Tokopedia’s Foundation in the Great Today
Our founders are young people with a high passion for building bridges between rural and urban communities. High urbanization makes a lot of things collected in the city, while in the village it’s hard to access. These items or products become expensive because of shipping restrictions as well as other causes.
William Tanuwijaya and Leontinus Alpha Edison are the founders of Tokopedia in the experiences and challenges that are considered similar . Their long journey wasn’t easy, because at first their dreams were often mocked. Dreams considered too high will continue to fight for as long as they can make a big company like today.
Concern for customers is important to ensure the availability of dedicated Tokopedia call center service. Considering that customers come from different countries, different cities or regions in Indonesia, new challenges. Whatever thevarious obstacles, it continues to be considered to provide comfort and realize the dreams of success together.
Tokopedia decided to work with BTS as a brand ambassador because BTS should develop a positive image. Tokopedia and BTS are building a vision aligned to both benefit from cooperation. Currently, our company is successful, but never satisfied with the ongoing change.
Berbagai Art of Business Run orleh Tokopedia
Tokopedia is really popular as a company with a big name in Indonesia, especially as a marketplace. It turns out that there are still many types of companies that run for the sake of convenience and the best service to customers. Below is a brief explanation of the types of business owned by Tokopedia and get more detailed information on to Tokopedia’s Call center.
As a trusted market, we safely match sellers with markets or buyers. You can easily sell different products because the available market is immense and unlimited. Also, it is easier for consumers to find products according to their needs at cheaper prices and save on shipping costs.
- Financial services
There are many options for financial services that are considered easier, bus andanywhere and any time. We have worked with trusted partners to ensure that financial services are safer in the long term, such as:
- Online Loans
- Credit card
- New Retail
Mitra Tokopedia is used as a bridge that makes it easier between online and offline sales. Customers can use this service to reach a broader way for customers in online methods. This service is perceived by the Tokopedia call center as a digital partner, while your offline shop continues to run as usual.
- Logistics dan fulfillment
We use proven logistics and compliance systems to make shipping easier and safer as integrated. Sellers have the freedom to store products in our warehouses available throughout Indonesia. While the buyer can determine when the package will be accepted, it makes it easier for the delivery system.
Accessible Tokopedia Care Services on officialwebsite
We offer the Tokopedia Call Center as a testament to concern for loyal customers who join us. You can access our official website to get a variety of complete information about the type of company that will run. Here are some options for services available at Tokopedia Care, with instructions on how to use them.
- Choose the problem you are experiencing
If you are having trouble using Tokopedia, don’t worry or fear at first. It is best to breathe and then find a solution by finding a solution on the website page. Open the official website and find a help center or Tokopedia/Help later some way will appear as what your problem is. Choose a topic as a center of the obstacles you face, including:
- Problems with my account
- Restrictions in my order
- Limitations of the payment process
- Limits of the shipping process
- Restrictions on the order of complaints
- Doctorates and many others
- Report crime
The tokopedia call center offers a crime reporting if you think there is a bad problem. The intended problems are like account hijacking, credit cards as others used. Even suspicious messages , especially in the name of Tokopedia, such as winning prizes or promotions, though they have not been touched before.
Don’t hesitate to report it and we’ll process it as soon as possible for mutual comfort. It is not easy to believe in various promotions or gifts whose source is unclear. It is better to confirm our customer service directly so that the information received is clear and accurate.
Tokopedia Live Chat Servicewith Terms and Conditions
We provide comfort to users by providing tokopedia call center services via live chat. This service is in great demand as it is very easy to use and reacts relatively quickly. There are 3 types of live chat, which are different according to terms and conditions to make it easier to find information.
- Live chat in general
Service is recognized as the primary requirement for Gold Tier customers with Platinum Tier customers. Customer Tier Gold first reacted to the chatbot, after 3x can only be connected to customer service. Meanwhile, platinum customers immediately appeared in a live chat box and were automatically connected to customer service.
- Live Chat Power Dealer
This service is only provided to sellers who specifically subscribe to power traders accessed by the Seller Center. This service is provided specifically for complaints about sales or particular sellers. The team waits 2 minutes, if there is no follow-up response, the chat will end automatically.
- Live-Chat O2O
O2O live chat service is specifically only for Mitra Tokopedia khususnya is officially registered and has an account. Only customers with sales problems and special purchases for Tokopedia partners. Each customer must be registered, can immediately click on live chat and connect to customer service.
As a big company in Indonesia, we will evolve ourselves and our spirit to transform services. So that every customer who joins us may feel different amenities of the service. No wonder Tokopedia’s call centre services are always considered and prioritized to ensure your comfort as our partner.